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Out of Hours
If you are unwell in the evening, overnight or at the weekend, contact: The Urgent Care Service on NHS 111.

Telephone Advice
Please contact Reception who will advise you of the most convenient time to phone to speak with either a doctor or practice nurse. This is usually after 11am or after 6pm, when you can also enquire about test results. 

Home Visits
In the event of being immobile or too unwell to attend the surgery, please call before 10.30 am to arrange a home visit.

Medication Supplies

Please do NOT go to A&E or Out of Hours if you run out of medication over a weekend or bank holiday, they will not supply you with medication. Please go to your usual pharmacy and they may give you sufficient supplies to see you through - there may be a charge for this.

Identificaton of Carers


The Practice keeps a record of all known carers, as well as those being cared for.  It is important that the Practice team recognises the role that carers play in co-coordinating the care and support required by dependant patients.  Carers should be actively involved in discussions of treatment and expected outcomes; together with the recognition of the impact caring has on them as an individual. 

The Practice Carer Lead is Carol Cake, Reception Manager

Definition of a Carer

“A carer is someone, who without payment, regularly helps a disabled, mentally or physically ill or frail relative, friend or neighbour.” (Help and Care)"


The Practice aims to identify all carers within the Practice, to ensure that carer and caree have their physical and mental needs assessed by a health care professional.  To ensure that a suitable social services assessment and referral has been carried out. To give guidance and support by signposting or referring to appropriate support agencies as needed. To identify to the carer who the carer’s nurse lead is within the Practice and how to contact them if required.


Carers can be identified from numerous sources including conditions which may indicate the need for a carer, repeat prescriptions, identification during routine consultations and home visits, new patient health questionnaires, applications concerning Disability Allowance, hospital discharge summaries, Primary Health Care Team meetings, advertising within the Practice.


Young Carers

A young carer is someone aged 18 or under who helps to look after a relative who has a disability, illness, mental health condition, or drug or alcohol problem . The majority of young carers   look after one of their parents   or   care for a brother or sister . They do jobs in and around the home, such as cooking, cleaning, or helping someone to get dressed and move around. Y oung carers under 16 can ask social services for a  carer’s assessment whenever the person they are looking after is having an assessment of their own, and can ask social services for a carer’s assessment whenever they like.

The  Young Carer’s Charter   was drawn up by the  Princess Royal Trust for Carers   and sets out the rights young carers feel they're entitled to.


Obtaining Consent

Once a carer is identified, written consent must be obtained for this detail to be recorded. The consent of the person cared for should also be sought in order to share clinical information with the carer.  When identified, the appropriate Read codes should be input to the patients EMIS records i.e. Carer 918A, Cared for 918F.


Having identified a carer, it is most important that they are offered referral to the various support agencies such as, Social Services for statutory assessment of their needs, and respite care, the National Strategy for Carers, local carers support groups.





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